Residential and commercial connections

Completing our Application for Service form is the best place to start. This is required for all new connections and for alterations to existing connections which may affect the operation of the network.

You will need the go-ahead from your energy retailer and they will also need you to complete a separate application.

Connection agreement

For your reference, see the Firstlight Network connection agreement here.


Application for service

Download the form, or you can ask your electrician for a copy. 

Please allow five working days from the date we receive your form, for the processing of your application.



Electricity supply disclosure

Firstlight Network, like all suppliers in the electricity industry, cannot guarantee continuous supply of power.

From time to time there may be localised outages where the electricity supply is interrupted. These unplanned power cuts can be caused by any number of things beyond our control, including equipment failure, trees falling through lines, vehicle accidents and storms.

These faults cannot be predicted or notified ahead of time, and although we do our best to get things running as soon and as safely as possible, restoration times will vary depending on the extent of repair work required.

We strongly advise all medically dependent consumers to make an emergency back up plan.